How the service works
Ondaley helps customers request materials and services, compare or confirm options, receive quotes, approve orders, make payments, and coordinate pickup, scheduling, or delivery. A request sent by text does not itself guarantee acceptance or fulfillment.
You are responsible for providing accurate item specifications, quantities, compatibility details, jobsite access, contact information, and delivery information. Pricing, availability, and delivery timing are confirmed for the specific order. Any proposed substitution requires your approval.
An order proceeds only after you approve the applicable quote and payment requirements. Cancellation, return, and refund conditions depend on the specific item, supplier, service, and fulfillment stage; applicable conditions must be disclosed before payment. Ask before approving if those conditions are unclear.
Material returns
Text RETURN within 14 days of delivery to request a return. Do not take an item back to a supplier until Ondaley approves the return and sends instructions. Eligibility depends on the item's condition and the originating supplier's policy. Special-order, cut, mixed, tinted, installed, used, hazardous, clearance, and other supplier-excluded items may not be returnable.
For an eligible customer-requested return, the supplier first credits Ondaley and Ondaley then refunds the approved merchandise amount to the original payment method. Completed delivery, return transportation, supplier restocking charges, and nonrefundable supplier amounts may be deducted or remain nonrefundable. Refunds are not issued as cash or store credit to the person returning the item.
If Ondaley supplied the wrong item or made the ordering error, Ondaley will cover reasonable return logistics and refund the affected merchandise, including its merchandise markup and applicable tax. Delivery charges are refunded when the error made the delivery unusable. Exchanges may be handled as a return followed by a replacement order.
Ondaley Customer Care SMS program
Ondaley Customer Care provides transactional and customer-care SMS/MMS about your material and service requests, clarification questions, quotes, order confirmations, secure payment links, scheduling, delivery updates, and support.
- Enroll by reviewing the published SMS disclosure and texting START to 615-880-9757.
- Message frequency varies based on your activity. Message and data rates may apply.
- Reply STOP to unsubscribe or HELP for assistance.
- Consent is not a condition of purchase.
- Carriers are not liable for delayed or undelivered messages. SMS delivery is not guaranteed.
For help, or to seek assistance without enrolling in SMS, Email orders@ondaley.com. Our Privacy Policy explains how we handle information.
Safety and availability
Ondaley is not an emergency response service. Call 911 when there is immediate danger or a medical, fire, utility, or other emergency. Service features, coverage, suppliers, contractors, and delivery options may vary by location and request.
Contact
Questions about these terms can be directed to Ondaley at orders@ondaley.com.